CUSTOMER-SERVICE REAL PLAYObjective of the Simulation: 
Reality modelling: A role-playing simulation activity teaching your team the secrets of excellent customer service, individually customised to your unique industry. Outcomes for delegates: - A 'safe' environment in which to practice successful customer service techniques.
- Individual and personalised assessment of one's abilities to deal with a customer-service call.
- Increased awareness of strengths and weaknesses as a customer service consultant.
- Insight into how to build rapport with your customers.
- Improved flexibility for dealing with a range of customer-types.
- Increased empathy for customers.
- Improved teamwork and co-operation within your customer service team.
- Insight into how to built rapport with your customers.
Training situations in which the customer service simulation is applicable: - Training of 'Face to Face' customer service consultants, for example, Bank tellers.
- Training of over-the-phone call-center consultants.
- As a training refresher programme.
- As an induction programme for new staff members.
- As an assessment tool.
What makes this simulation unique? - It is easily intergrated into existing training programmes (yours or ours).
- Fully customised to accurately simulate your business processes, protocols and customer profiles.
- Engaging video-footage of simulated 'Magic and Tragic' customer-service scenarios further adds to 'real' feel.
- Role-play exercises are video-taped for accurate and objective feedback.
- Continuous scoring is used to track delegates' progress.
- Scoring is customised to reflect relevant company indicators and criteria.
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