SALES REAL PLAY
Objectives of the simulation
This engaging reality-based role-play game allows delegates to put into practice successful sales principles in a simulated environment. Sales staff test and develop their selling ability through four live sales calls on four specific customers.
Who can benefit from this simulation?
This programme is suitable for a wide range of industries, such as Retail, Finance, FMCG, Industrial Marketing.
Training situations in which the Sales Reality Modeling simulation is applicable?
• Training of staff who operate in 'Face to Face' sales environments, e.g. reps.
• Training of over-the-phone call-center consultants.
• As a training refresher programme.
• As an induction programme for new staff.
• Easily integrated into existing training programme.
• Use as an assesment tool.
• Cmbined with another Learn to Lead programme e.g. Customer Service.
What makes this simulation unique?
- Real customer profiles are used, presented as pre-recorded video or audio footage.
- Delegates learn from live video or audio feedback from the role-plays.
- All stimulus and simulated customer information (e.g. emails, faxes, letterheads, account information and investment portfolios) are highly customised, and presented according to your own particular company procedures for authenticity.
- An opportunity to practice successful sales techniques in a 'safe' environment is provided.
- Clear scoring is used to track delegates' progress during training.
- Personal, self-paced customer service call assessment.
Key Outcomes
Learn to become the ideal consultant who identifies opportunities, plans and executes calls superbly, and effectively evaluates their own performance, by gaining these skills: • Easily adapt your behaviour to the customer profile.
• Gain insight into how to build rapport.
• Increase your empathy for your customers.
• Learn verbal fluency with strong interpersonal skills.
• Learn to negotiate win-win outcomes.
• Become structured, resourceful and persistent.
• Increase awareness of strengths and weaknesses as a sales consultant.
• Gain flexibility across a range of customer types.
• Improve teamwork and co-operation amongst the sales team.
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