Customer Service (0.5 to 2 days)Build a customer-centric culture through our fun, creative, and engaging programme which will help any client-facing employee understand, appreciate and master the principles of good customer service. Modules include: Customer Service Basics (0.5-2 days) Understand the definition of customer service, as well as the cost of poor service quality. Understand and master good service principles, learn how to build report and exceed customer expectations, as well as learning how to deal with difficult customers and overcome listening barriers.
Customer Service Real Play (4 x 3 hour workshops): A practical approach using customised role plays to teach delegates how to flex their style to different customer needs: Customised company documentation lends authenticity and credibility. Our Live video feedback from the role play, as well as pre-recorded footage or voices of real customers allows for a very life-like learning experience, in a safe environment. Scoring sheets reflect your company’s indicators, so you can measure the improvements quantitatively.
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